Refund policy

Return, Refund, and Cancellation Policy

Last updated: August 28, 2026

Please review product dimensions, materials, condition, framing, colors, photographs, and this policy before purchasing. Each original artwork is unique and many items are prepared, framed, printed, or packed specifically for the customer.

Final-sale items

Except where required by applicable law, the following are final sale and are not eligible for return or exchange for change of mind: original and one-of-a-kind artwork; sculptures; resin-coated works; framed artwork; commissioned, customized, personalized, made-to-order, or specially produced items; limited-edition items; gift cards; and sale, discounted, or clearance items.

Final sale does not remove any rights or remedies that cannot legally be waived, including rights relating to an item that is materially damaged, defective, not delivered, incorrect, or materially different from its description.

Eligible standard items

Standard, unframed, non-custom, full-price prints or merchandise that are not identified as final sale may be requested for return within 14 calendar days after delivery. Contact Mr.Dallars.Art@gmail.com before sending anything back. A return is not authorized until written return instructions are issued.

Eligible items must be unused, unaltered, uninstalled, and in their original condition and complete original packaging. Proof of purchase is required. Unauthorized returns, cash-on-delivery returns, or items sent to an address other than the authorized return address may be refused.

Return shipping and deductions

For an approved change-of-mind return, the customer is responsible for secure repacking, return shipping, insurance, and carrier risk. Original shipping, duties, brokerage, taxes, expedited-service charges, and packing or crating charges are non-refundable except when the return results from our error or where required by law. Documented loss in value caused by use, alteration, missing packaging, or avoidable damage may be deducted where permitted by law.

Artwork appearance and measurements

Colors may appear different depending on screen settings and lighting. Handmade artwork can include intentional texture, brushwork, resin variation, surface character, and minor dimensional variation. Listed dimensions are approximate unless expressly stated otherwise. These expected characteristics are not defects. Significant discrepancies or undisclosed damage remain subject to the remedies required by law.

Damage, defects, or incorrect items

Inspect the shipment immediately. Email us within 48 hours of delivery or discovery with the order number and clear photographs of the artwork, packaging, shipping label, and damage. Keep all original packaging and do not install, alter, repair, frame, discard, or use the item before receiving instructions. This notice period helps preserve carrier claims and does not limit non-waivable rights.

After review, a valid claim may be resolved through repair, replacement when available, partial refund agreed with the customer, full refund, or another remedy required by applicable law. We may require carrier inspection or return of the item at our expense.

Cancellations

A cancellation request may be submitted within 24 hours after purchase. Cancellation is not guaranteed if production, customization, framing, crating, packing, or fulfillment has begun. If we accept a cancellation, the refund will be issued to the original payment method. We may cancel and refund an order that cannot be fulfilled, cannot be safely shipped, appears fraudulent, contains an obvious pricing error, or requires a shipping arrangement the customer does not approve.

International and Canadian orders

Change-of-mind returns are not accepted for international orders, including Canada, except where required by applicable law. This exclusion does not apply to valid claims for non-delivery, material damage, defects, incorrect items, or material misdescription.

Refund processing

Approved refunds are issued to the original payment method after the returned item is received and inspected. Please allow up to 7 business days for inspection and processing; banks and card issuers may require additional time. We do not issue a refund before receiving an authorized return unless required by law or agreed in writing.

Contact

Return, damage, and cancellation requests must be sent to Mr.Dallars.Art@gmail.com.